Ted, Penny and their team are amazing! My mother-in-law is elderly and housework has fallen by the wayside, and the floors (both tile and carpet) became quite filthy, years of dirt, spills, etc. I had given up hope that the grout and tile in the kitchen and hallway could even be salvaged, my goal was just to be able to get the carpet areas clean enough to last a few more years. We took a vacation day, so I was pleasantly surprised to receive a confirmation text the evening before, the prompt on-time appointment as schedule. The job though was OUTSTANDING, the tile and the grout looks AMAZING, it looks just like the day it was first installed. The carpet looks AWESOME, it’s clean and gone are the traffic patterns. We were really impressed with the extra attention to detail as well, like after the cleaning was done, they wiped off all the baseboards. We are definitely going to use them again.